About This easy13 FAQ Page
This FAQ page was created especially for easy13 Malaysia members who want quick answers without waiting for customer support. We know your time is valuable — especially when you're eager to start a gaming session or make a withdrawal after a big win.
We have compiled over 50 of the most frequently submitted questions to our support team and answered them in a clear, straightforward, and easy-to-understand way. These questions are categorised by topic so you can go directly to the section you need without scrolling from top to bottom.
If you can't find the answer you're looking for here, the easy13 support team can be reached via Live Chat within your account — available 24 hours a day, 7 days a week, including public holidays and festive seasons.
Use the categories below to jump directly to the topic you need — registration, deposit, withdrawal, bonuses, games, security, and more.
All
Registration
Deposit
Withdrawal
Bonus
Security
Games
Account
Registration & New Account
Registering an easy13 account is free and takes less than 3 minutes. Click the Register, enter your username, Malaysian phone number, password and referral code (if any). Then verify your phone number via SMS OTP and your account is instantly active — no documents required to get started.
The minimum age to register and play at easy13 is 18 years old. This is our strict policy with no exceptions. easy13 is committed to protecting children and young people — any account confirmed to belong to a minor will be closed immediately and any funds will be returned.
No. Each member is only permitted to hold one account only. Multiple accounts violate easy13's terms of use and may result in all associated accounts being frozen without notice. If you are having trouble accessing an existing account, contact our support team for assistance — do not create a new account.
Basic registration can be completed without documents. However, for withdrawals exceeding a certain amount, or when the system detects activity requiring identity verification, you may be asked to submit a copy of your MyKad. The easy13 KYC process is fast — typically completed within 30 minutes during office hours.
Deposit & Payment Methods
easy13 accepts a variety of deposit methods including FPX (online bank transfer), Maybank2u, CIMB Clicks, Public Bank, Bank Islam, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and manual bank transfer. All methods are available 24/7 and funds arrive within minutes.
The minimum deposit at easy13 is as low as RM 10 for most payment methods. This makes easy13 very budget-friendly — you don't need a large deposit to start playing and enjoying all the games on the platform. Some bonus promotions may require a higher minimum deposit to qualify.
Deposits via FPX and e-wallets (Touch 'n Go eWallet, GrabPay, Boost) are typically credited within 1–3 minutes after a successful payment. Deposits via manual bank transfer may take up to 10–15 minutes depending on your bank. If funds have not arrived after 30 minutes, contact our support team and include proof of payment for a prompt review.
easy13 does not charge any fees for deposits. The full amount you send will be credited to your account with no deductions on our end. Some banks or e-wallet providers may apply a small fee on their side — this is outside easy13's control and happens rarely.
Withdrawal & Fund Transfer
Withdrawals at easy13 are among the fastest in Malaysia — typically completed within 5–15 minutes for FPX and e-wallets. Withdrawals via manual bank transfer are processed within 30 minutes to 2 hours. All withdrawal requests are processed 24/7 including weekends and public holidays.
The minimum withdrawal at easy13 is RM 30. Daily maximum limits vary by membership tier — regular members can withdraw up to RM 30,000 per day, while VIP members enjoy higher limits. If you need to withdraw a larger amount, contact your account manager for a faster resolution.
There are a few common reasons: (1) Bonus rollover requirement not yet met — if you have accepted a bonus, the required rollover amount must be reached before a withdrawal can be made; (2) Identity verification (KYC) is incomplete; (3) The bank account details do not match the name on the easy13 account. Please check the status via your dashboard or contact our support team for further clarification.
No. For security and fraud prevention purposes, all withdrawals must go to a bank account in your own name — the same name as registered in your easy13 account. Withdrawals to third-party accounts are not permitted and will be automatically rejected by our system.
Bonuses & Promotions
New easy13 members are eligible to receive welcome bonus of up to RM 600. This bonus is awarded as a percentage match on your first deposit. For example, deposit RM 100 and receive an extra RM 100 as a bonus — with clear and transparent rollover requirements stated in the promotion terms.
Rollover is the total wagering amount that must be reached before a bonus can be converted into withdrawable cash. For example, if a RM 100 bonus has a 5x rollover requirement, you need to place bets totalling RM 500 (across any eligible games) before a withdrawal is permitted. You can check your rollover progress at any time under the "Bonus" section in your account.
Yes, easy13 offers a range of ongoing promotions for existing members: weekly reload bonus for deposits on a specific day, daily cashback based on losses, birthday bonus free every year, along with exclusive VIP offers for loyal members. Check the Promotions page in your account for the latest deals.
Yes. easy13 respects members' preferences — you can choose to not receive any bonus when making a deposit. Select the "No Bonus" option during the deposit process if you wish to play with your own funds without any rollover requirements. This allows you to withdraw at any time without restrictions.
Account Security & Privacy
easy13 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Your personal information — including phone number, bank details and transaction data — is stored on protected servers and is never shared with third parties without your consent. For full details, please read Privacy Policy us.
Contact easy13 Support instantly via Live Chat in your account. Our team will freeze the account immediately to prevent any further activity. Then, check your registered email and phone number for any suspicious activity. Once the account is secure, change your password and enable two-factor authentication (2FA) for added protection.
Log in to your account and go to Settings > Security > Two-Factor Authentication. Enable the SMS OTP option or an authenticator app (Google Authenticator / Authy). Once activated, every login will require an additional 6-digit code sent to your phone number — keeping your account far more secure even if your password is compromised.
On the Login, click the link "Forgot Password". Enter your registered phone number and you will receive an SMS OTP to verify your identity. After successful verification, you can set a new password. Make sure your new password contains at least 8 characters with a combination of uppercase letters, lowercase letters and numbers.
Games & Platform
easy13 offers over 1,000 games covering: Slots (Pragmatic Play, Habanero, Spadegaming, PG Soft and more), Live Casino (Baccarat, Blackjack, Roulette with real dealers), Sports Betting (football, basketball, tennis, e-sports), Poker & Table Games, as well as Lottery & Numbers. All games can be played directly in the browser or via the mobile app.
Yes. All slot and table games at easy13 use Random Number Generator (RNG) that have been verified and audited by independent third parties. Live Casino games are streamed live from licensed studios with real dealers — there is no room for any manipulation. Game integrity is the cornerstone of the trust we take seriously.
Yes. Most slot games at easy13 offer a free demo mode that can be played without a deposit and without registering an account. Demo mode uses virtual credits and lets you understand how a game works before betting with real money. However, winnings in demo mode cannot be converted to cash.
If a game disconnects due to internet disruption or technical issues, your wagering balance is protected. The easy13 system automatically saves your session status. Log back in and open the same game — your session will resume from where it left off. If the issue persists or your balance is incorrect, contact support with a screenshot and the time of the incident for a prompt review.
Mobile App
Since gambling apps are not available on the Google Play Store, download the easy13 APK file directly from the Download official. Before installing, go to Settings > Security > Allow Installation from Unknown Sources on your Android device. The installation takes less than 2 minutes and the app is safe to use — no viruses or malware.
Yes. iPhone and iPad users can access easy13 via Progressive Web App (PWA) that can be installed directly from Safari. Open the easy13 site in Safari, tap the "Share" icon then select "Add to Home Screen" — the app icon will appear just like a regular app. The PWA experience is nearly identical to a native app, including push notifications and biometric login.
The easy13 app is designed to be lightweight and runs on most modern smartphones. Minimum requirements: Android 7.0 and above with 2GB RAM, or iOS 13 and above. A minimum 4G/LTE or WiFi internet connection is recommended for the best experience — especially for Live Casino games that require high-quality video streaming.
Still Have More Questions?
If your question isn't answered in the FAQ list above, don't worry. The experienced easy13 support team is ready to assist you in both Bahasa Melayu and English, 24 hours a day, non-stop.
We understand that every situation can be different, and sometimes you need a more detailed explanation or specific assistance. Don't hesitate to reach out — we're here to make sure your experience with easy13 is always smooth and enjoyable.
Live Chat
Response within 2–5 minutes
Available 24/7
Including public holidays
BM & English
Bilingual support
Search Questions
E.g. "Deposit", "withdrawal", "bonus", "account"
Key Topics
- Registration & New Account
- Deposit & Payment Methods
- Withdrawal & Fund Transfer
- Bonuses & Promotions
- Security & Privacy
- Games & Platform
- Mobile App
18+
This platform is for individuals aged 18 years and above only. Gambling can be addictive. Please play responsibly.
Learn MoreReady to Play?
Register with easy13 & Start Winning Today
All your questions answered — now it's time to act. Register a free easy13 account, claim a welcome bonus of up to RM 600, and enjoy over 1,000 games alongside other Malaysia members.