This Privacy Policy outlines easy13's data collection and processing practices in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you agree to the terms set out in this policy.
1Information We Collect
Easy13 collects personal data necessary to provide a secure, fair, and legally compliant service. We only collect information that is genuinely required and do not request data beyond our operational needs.
- Registration information — full name, date of birth, phone number, email address
- KYC verification documents — copy of MyKad, passport, or valid identity document
- Financial information — bank name, account number (for processing deposits and withdrawals)
- Communication with support — Live Chat conversation records, email, or Telegram
- Feedback and complaints — any information you voluntarily submit to our team
- Technical data — IP address, browser type, operating system, screen resolution
- Usage data — pages visited, session duration, in-game actions
- Approximate location data — based on IP address for geographic compliance requirements
- Cookies and session identifiers — to maintain your login session and user preferences
Easy13 does not directly collect credit card numbers or sensitive payment information. All transactions are processed through PCI-DSS certified third-party payment gateways, meaning your card details never touch our servers.
2How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. easy13 will not use your data for unrelated purposes without obtaining your consent first.
| Purpose of Use | Legal Basis | Data Involved |
|---|---|---|
| Account management & identity verification | Contract | Name, email, KYC |
| Deposit & withdrawal processing | Contract | Bank details, transaction records |
| Fraud prevention & security | Legitimate interests | IP, session data, activity patterns |
| Legal compliance & AML | Legal obligations | All financial records |
| Promotional & bonus communications | Consent | Email, phone number |
| Platform improvement & analytics | Legitimate interests | Anonymized usage data |
3Data Sharing With Third Parties
Easy13 does not sell or disclose members' personal data to third parties for marketing purposes. However, there are specific situations where limited data sharing is necessary to keep the platform running smoothly and remain compliant with applicable laws.
- Payment service providers — to securely process your deposits and withdrawals
- Game software providers — to verify eligibility and monitor game integrity
- Regulatory authorities — when required by Malaysian law or court order
- Identity verification agencies — for KYC purposes and fraud prevention
- Advertising networks or marketing data brokers
- Social media platforms without your consent
- Insurance companies or financial institutions without consent
- Any party without a legitimate business need
All third-party partners working with easy13 are required to sign data protection agreements and comply with security standards as stringent as our own internal policies.
4Data Storage & Security
Easy13 takes security infrastructure seriously to ensure your personal data is always protected. Our systems are designed to address the latest cyber threats with multiple layers of defense.
- 256-bit SSL/TLS Encryption
- Two-factor authentication (2FA)
- Enterprise-grade firewall
- 24/7 threat monitoring
- Regular security audits
- Tier-3 rated data centre
- Biometric access control
- Automatic daily data backup
- Integrated disaster recovery
- Continuous CCTV monitoring
Easy13 retains your personal data for as long as your account is active or as needed to provide services. Financial records are kept for a minimum of 5 years in accordance with Malaysian legal requirements on anti-money laundering. After this period, data will be securely deleted or anonymized.
5Cookies & Tracking Technologies
Easy13 uses cookies and similar tracking technologies to enhance user experience, maintain your login session, and understand how members interact with our platform. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, account security | Session only |
| Functional Cookies | Saving language preferences, display settings | 1 year |
| Analytics Cookies | Understanding usage patterns, UX improvement | 90 days |
| Security Cookies | Detecting suspicious activity, preventing fraud | 30 days |
You can manage or block cookies through your browser settings at any time. However, blocking essential cookies may affect certain features within the easy13 platform.
6Your Rights as a Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by easy13. We are committed to respecting and facilitating the exercise of these rights.
To exercise any of the above rights, please contact our privacy team via email at [email protected] or via Live Chat on the platform. We will process your request within 72 working hours.
7Children's Data
The easy13 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process personal data of anyone under 18 years of age. Should we discover that a minor's data has been collected inadvertently, we will delete it immediately and close the account in question. If you suspect that a minor has registered on our platform, please contact our support team without delay.
8Privacy Policy Amendments
Easy13 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Members will be notified of any significant changes via an in-platform notice or email at least 7 days before the changes take effect.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically. Continued use of the easy13 platform after any amendments are published will be considered acceptance of the latest version of the Privacy Policy.
9Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how easy13 handles your personal data, our team is ready to help. We are committed to providing clear and accurate responses within the stipulated timeframe.
Our usual response time is within 24–72 business hours. For complaints related to serious data breaches, we will prioritize the investigation and provide updates within the first 24 hours.
Ready to Get Started?
Your data is fully protected. Join easy13 today and enjoy a safe, fair, and exciting betting experience alongside thousands of Malaysian members.